Last Updated: Feb 6th, 2024
Thank you for choosing Thambi Wholesale. Our Refund and Returns Policy is designed to ensure your satisfaction with every purchase. Please read the following carefully to understand our procedures.
1. Returns:
You have 7 days from the date of receipt to initiate a return. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
2. Refunds:
Upon receiving your returned item, we will inspect it and notify you of its status. If approved, we will initiate a refund to your original payment method. The refund process may take 2 days, depending on your card issuer’s policies.
3. Exchanges:
We offer exchanges for defective or damaged items. If you receive such an item, please contact us within 3 days of receipt for instructions on the exchange process.
4. Return Shipping:
Customers are responsible for return shipping costs. If the return is due to a Thambi Wholesale error, we will provide a return shipping label. Contact us at support@thambi.us to initiate the return process.
5. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at [customer service email] with details and photos of the affected product. We will guide you through the necessary steps, which may include a return shipping label.
6. Refund Processing Time:
Refunds are typically processed within 2 days of receiving the returned item. However, please note that processing times may vary.
7. Contact Us:
If you have any questions about our Refund and Returns Policy, contact us at support@thambi.us or 202 670 9050.
How to Initiate a Return:
- Contact us at support@thambi.us to request a Return Authorization.
- Pack the item securely, including the original packaging.
- Include a copy of the packing slip or order confirmation inside the package.
- Ship the item to the address provided by our customer service team.